Our Websites
Are Cross-platform


FAQ
Technology
Changes.
So Should
Your Website.
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Frequently Asked Questions

Is my website safe with X-Factor?

Completely safe! We will not share any proprietary company information including ftp user names and passwords or other sensitive company information. We pride ourselves on confidentiality and integrity. We are happy to sign a non-disclosure agreement at your request.

The website is also protected by monthly reviews, updates and backups to guard against malicious attacks by hackers.

What platforms do you handle?

HTML & CSS, Wordpress, PHP, Javascript, Flash, Mobile Devices (iOS, Android, WebOS)

How do I get started?

We need a single point of contact at your company to communicate with monthly, and your ftp login information to access the website.

How do I submit web changes?

A dedicated Account Manager will be in contact with you monthly to coordinate changes. Updates can be sent through our email portal. Larger files can be sent through a third party service like Drop Box.

What if I have an urgent change?

We will accommodate rush changes within 48 hours.

What web maintenance services don't you provide?

Analysis of Google analytics, hosting, resolving hosting issues, email setup/fixes, proofreading, programming, writing copy, creating content, developing visuals, purchasing stock photos, website transfers, domain purchasing, social media releases/management, and ecommerce changes.

All of the above expanded web services are offered separately. For more information, visit X-Factor Web Marketing.

Do you require long-term contracts?

No. We expect to earn your business each month.

Will I see web changes prior to them going live?

Yes, we will proof changes and ask for your approval prior to going live.

What happens if I don’t fulfill my monthly allowance of web changes?

X-Factor bills monthly for web maintenance. Unused time is kept in a "bank" and can be used at a later time for extensive changes or other services. Time is banked for up to one year.

How will I know how much time is spent on my website?

X-Factor uses a cloud based work order system and digital stopwatches to track time spent on your behalf. Timekeeping records are available upon request.

When am I billed for web maintenance?

Web maintenance is billed at the beginning of each month.

Do you take credit cards?

Yes, Visa and Mastercard.


Get started today!

To learn more about outsourcing your website management and our website
maintenance services, call 828–322–2690 or email info@x–factormarketing.com.
contact us



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©2015 X-Factor Marketing Inc. | 905 Hwy 321 NW Ste 226 | Hickory, NC 28601 | phone 828–322–2690

From offices in Hickory, NC, X–Factor Web Marketing provides website maintenance services for companies nationwide,
as well as locally in the Hickory, Charlotte, Greensboro, Raleigh, Greenville and Spartanburg regions. Contact
X-Factor at 828–322–2690 or email us today to separate your company from the competition.